EUROSPARES TERMS & CONDITIONS

• 1.1We accept your order when we email you to accept it. It is at that point a contract comes into existence between us, and we will inform you of our order reference. If we are unable to accept your order, we will inform you in writing and not charge you for the product(s) ordered. We are under no obligation to accept any order from you.
• 1.2We comply with the law as it applies in the UK. We cannot confirm that details will also comply with laws of other countries. It is your responsibility to ensure that it is lawful within the jurisdiction(s) in which you use this website and arrange to ship our products. If they do not, you are prohibited from accessing or making any purchases from us.
• 1.3If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
• 1.4We sell new parts made by original manufacturers and resell parts taken from vehicles we purchase. We also supply vintage, hard-to-find, obsolete, and new old stock parts that we acquire from various sources. We are under a legal duty to supply goods in conformity with their description and our contract with you. You will find the description of the goods on the product page where they are listed for sale on our website. We offer parts of various conditions, which include (but are not limited to): New – a part that has never been installed on a vehicle, in original packaging. New (Other) – a part that is in like-new condition, may have non-original packaging or be pre-painted. Reconditioned – a part that has been repaired to full functionality. Used – a part that has previously been used, but in good working order. Damaged – a part that requires repair before use
• 1.5Accordingly, the products which we supply may be sourced from second-hand vehicles and are second-hand goods. Accordingly, you accept that such goods are not new and should not be expected to function as new products. Additional information on any stock or non-stock item can be obtained by telephoning Eurospares directly prior to purchase. All information provided is correct at the time of purchase. We also manufacture and supply customised parts made to your specification where parts are obsolete and no longer available.
• 1.6Other than where we set out below, we do not provide any warranty in respect of the condition, operation, working state or otherwise of second-hand goods. Such goods are purchased at your own risk.

• 2.1If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 9.30am to 4.00pm on weekdays (excluding public holidays) from our premises at Unit 7, Fourth Avenue, Bluebridge Industrial Estate Halstead Essex CO9 2SY.
• 2.2Other than where you request to collect the goods, we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. If we are not able to do so, we will contact you with an estimated delivery date.
• 2.3If our supply of the products ordered is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to enquire whether the contract may be ended and receive a refund for any products you have paid for but not received.
• 2.4If you are a consumer, you have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
  1. we have refused to deliver the goods;
  2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  3. you told us before we accepted your order that delivery within the delivery deadline was essential.
• 2.5The goods supplied will be your responsibility from the time we deliver them to the address for delivery you gave us or to someone you authorised us to deliver them to, or you or a carrier organised by you collect them from us. If no one is available to accept the goods at the place of delivery then you authorise our courier to leave the goods on the doorstep or in a safe place unless you have specifically requested a signature service (should the service be available). If the products cannot otherwise be delivered to you our courier will leave you a note informing you of how to rearrange delivery.
• 2.6The costs of delivery are displayed to you on our website, including surcharges which may be applicable and as you will be informed if you place your order from us over the telephone.
• 2.7We may need certain information from you so that we can make deliveries to you. If so, this will be requested during the order process. We may also contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
• 2.8If the goods need to be returned to us, you will pay the costs of doing so. Larger items should be returned by courier and in any event shipped in such a way so as to avoid damage to the goods.
• 2.9If you are a business, you will own products once we have received payment in full. Until that time, we retain ownership of the goods. We have no obligation to deliver goods to you until they have been paid for. If you do not make payments in accordance with an agreed instalment plan, we may: (1) suspend supply of products, and/or (2) terminate the contract.

• 3.1Some of the goods we sell may come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided in the description of the products (if any). If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect your legal rights in relation to products that are materially faulty or not as described.
• 3.2When goods do not have a manufacturer's guarantee, we provide a warranty that on delivery, the products supplied will conform with its description. However, this warranty does not apply to any defect in goods arising from:
  1. fair wear and tear, where they are second-hand goods;
  2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
  3. if you fail to operate, use or install the goods in accordance with appropriate user instructions and/or guides published by original manufacturer, or in the manner and for the purpose for which the goods are intended;
  4. any alteration or repair by you or by a third party; or
  5. any specification provided by you.
• 3.3The Eurospares warranty mention in section 3.3 can be extended during the checkout process. For further details on this warranty then please see the relevant section below.
• 3.4If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described.
• 3.5Electronic units are covered by warranty only if replaced by an authorised dealer who will apply the procedure required by the workshop manual. No claim will be accepted for non-working units if not accompanied by the error printed by the official dealer diagnostic tools.

• 4.1This clause applies if you purchase goods from us as a consumer and not a business
• 4.2You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive the goods, or a third party other than the carrier indicated by you acquires physical possession of the goods.
• 4.3To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (you may use the cancellation form which appears in the Schedule below, but you do not have to use it) by:
  1. post to Eurospares, Unit 7, Fourth Avenue, Bluebridge Industrial Estate, Halstead, Essex, CO9 2SY, United Kingdom; or
  2. e-mail to info@eurospares.co.uk
• 4.4To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Please retain a documentary record of your communication.
• 4.5If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery, except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
• 4.6We may make a deduction from any reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
• 4.7We will make the reimbursement without undue delay, and not later than:
  1. 14 days after the day we receive back from you any goods supplied, or
  2. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
• 4.8Where you have received the goods:
  1. You will send back the goods or hand them over to us at Eurospares, Unit 7, Fourth Avenue, Bluebridge Industrial Estate, Halstead, Essex CO9 2SY, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
  2. You will have to bear the direct cost of returning the goods.
• 4.9You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
• 4.10If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.
• 4.11We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have agreed in writing otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
• 4.12If you are a consumer, your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
  1. if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back);
  2. if you want to end the contract because of something we have done or have told you we are going to do.
• 4.13if you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights are granted to you under the Consumer Contracts Regulations 2013.
• 4.14You do not have a right to change your mind in respect of any products which become mixed inseparably with other items after their delivery.
• 4.15We will pay the costs of return:
  1. if the products are faulty or misdescribed;
  2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
  3. if you are exercising your right to change your mind within the prescribed time
• 4.16If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
• 4.17In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

• 5.1If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use to purchase from us
• 5.2These terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
• 5.3You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them.
• 5.4You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this contract

• 6.1Unless otherwise agreed in writing with us, you must pay for the goods at the time you place your order. The price of the product (which includes VAT) will be the price indicated on the order page when you placed your order or as we inform you over the telephone. We take all reasonable care to ensure that the price of the product advised to you is correct. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
• 6.2If you do not make any payment to us by its due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

• 7.1This clause applies to you if you are a business.
• 7.2Nothing in these Terms limits or excludes our liability for:
  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  4. defective products under the Consumer Protection Act 1987.
• 7.3Subject to clause 8.3, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for any loss of profits, sales, business or revenue; loss or corruption of data, information or software; loss of business opportunity; loss of anticipated savings; loss of goodwill; or any indirect or consequential loss.
• 7.4Subject to clause 8.3, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price that the goods were sold to you or £10 million, whichever is the lesser sum.
• 7.5Except as expressly stated in these Terms, we do not make any statement, give any representation, warranties or undertakings in relation to the goods. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the goods are suitable for your purposes.

• 8.1This class applies to you if you are a consumer.
• 8.2If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
• 8.3This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products. We only supply the products for your domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• 8.4We supply goods to consumers solely for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• 8.5We do not in any way exclude or limit our liability for:
  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the terms relating to passing title to you and quiet possession; and
  4. defective products under the Consumer Protection Act 1987.

• 9.1You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
• 9.2This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
• 9.3Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
• 9.4If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
• 9.5Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform
• 9.6If you are a consumer, we both agree that these terms are governed by English law and the courts of England and Wales will have non-exclusive jurisdiction to decide disputes arising from or connected with this agreement (including non-contractual disputes or claims).
• 9.7If you are a business, any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. We both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute or claim arising out of or in connection with this agreement, its subject matter or formation (including non-contractual disputes or claims).

The Eurospares privacy policy and cookie policy can be found on the following link: www.eurospares.co.uk/Privacy-Policy

Eurospares trades in GBP (Pounds Sterling) and as such, all transactions are calculated in GBP.

Any values shown in a currency other than GBP are for your convenience only and will be calculated at an exchange rate set by us at the time.

We currently accept payment in GBP, EUR and USD only.

If you are paying for your order with a card transacted in any currency other than those mentioned above, you may be charged a transaction fee by your card issuer. The exchange rate from your transacted currency to our payment currency (i.e. JPY to GBP) will be set by your card issuer at the time the payment is debited from your card.

When an order is placed, we lock in any exchange rates that we have used to calculate prices to ensure there is no fluctuation between the point of order and point of sale. This includes the currency conversion rate for Euro payments and the exchange rate used for calculating any taxes.

UK VAT will be charged on all orders delivered within the UK without exception.

If you are ordering goods to be delivered within the UK which will be subsequently exported outside of the UK then we can no longer provide a VAT407 form to claim the UK VAT back.

Unfortunately, post-Brexit there is now no way of claiming UK VAT back if goods are delivered within the UK. We therefore suggest that if you are delivering goods to the UK to be exported afterwards, you select to export the goods directly, avoiding UK VAT.

Excluding UK VAT and the foreign tax schemes listed below, Eurospares do not charge taxes or duties for any goods being delivered outside of the UK unless otherwise specified.

Eurospares offer the option to pay duties or taxes upfront during checkout. However, if this option is not selected, then these charges (if any) will be charged by the courier delivering your goods and it is your responsability to understand and pay any duties, taxes or charges which may be levied in your country when importing goods.

Eurospares are also enrolled in some foreign tax schemes where we are required to charge foreign tax on low value items at the point of sale.

These schemes include Australian GST and New Zealand GST (with others being introduced as required).

When calculating these foreign taxes, the values must be calculated in the taxation currency (i.e. AUD or NZD) and exchange rates for calculating these taxes are locked in at the point of order.

Taxes are calculated based on the final invoice value (which is classed as the point of sale).

In the event multiple orders are being sent together then the ‘equivalent exchange rate’ will be used when calculating these taxes (for more information on this then please contact us).

Delivery charges calculated by the website during the checkout process are an estimate.

An accurate shipping price will be calculated once your goods have been packaged up and are ready for despatch.

In the event that the original estimate does not cover the shipping costs then you will be contacted with the option to select an alternative delivery option or pay any additional fees as required.

We accept payment in the form of credit and debit cards or via bank transfer.

When an order is placed and a card payment is made, we do not take any funds from the card, we simply request a ‘shadow’ be placed on the funds until the order is confirmed and ready for despatch.

We request the ‘shadow’ to be removed and payment taken once the goods have been packaged up and are ready for despatch.

In the event that the payment required is less than the original value shadowed then only that value will be taken and the remainder of the shadow released.

In the event that there are additional charges required or the shadow has expired when we come to take payment then we will request payment from you and provide a payment link where payment can be made securely on-line.

If you do not respond to the payment request in a timely manor then you authorise us to take any additional payment required from any credit or debit card we hold on file for you.

When a payment is made on-line then we automatically save your payment details for future orders. These details are stored by our payment gateway (opayo) on their secure servers.

If you would like to remove your payment details then this can be done in the my account area.

We are unable to supply to persons unable to enter into a legally binding contract.

Eurospares offer an exclusive warranty on all part we supply. For full details please visit www.eurospares.co.uk/Warranty

You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price, with incorrect information, or which are unavailable due to a typographical error or oversight. In these circumstances, we reserve the right to reject and cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.

Pleace visit www.eurospares.co.uk/Returns-Policy for our return and cancellation policy.

We are always interested in the opinions of the customer and as such welcome e-mailed suggestions on ways in which service or our web site can be improved. In the unlikely event that you are not entirely satisfied with either the service or goods offered by Eurospares, formal complaints can be made to feedback@eurospares.co.uk. All complaints are taken very seriously and the customer can be assured that best efforts are made to respond promptly.

Any contract for your purchase from Eurospares is governed by and has to be interpreted under the Law of England. You must agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.

To the extent permitted by law, we exclude all liability arising from or relating to your use of this Website including the online purchase of parts, as set out in our legal disclaimer. All details contained within this website relating to goods and services have been prepared in accordance with English Law. We can not confirm that details will also comply with laws of other countries. It is therefore the responsibility of the website user to endure that the details satisfy the laws of the jurisdiction within which you reside. If they do not, you are prohibited from accessing or making any purchases on this website.

We reserve the right to make any changes to these terms and conditions at any time. Such changes will be effective immediately upon notification on this website. By your continued use of the website you agree to be bound by these new terms and conditions.

We accept no liability for failure to comply with these terms and conditions when such failure is beyond our reasonable control. If by choice, we waive one or more of the rights as detailed above on any occasion, this does not imply that the same right may be waived in similar future situations. If for some reason any of the above terms and conditions are found to be invalid, unenforceable or illegal the remaining terms and conditions will nevertheless remain in full force. Eurospares (Continental Parts) Ltd.

We do not mark merchandise values below value. UK and International government regulations prohibit such behaviour. We cannot risk our ability to do business by falsifying any portion of the customs documents. Please do not ask us to break the law.